Incidents
12 ACTIVEValidated operational events tracked by Watchkeeper
Coverage & Balance12 open · 1710 signals (Last 7d)
Closed Incidents189
US Regional Weather Warnings — No BPO Impact
Multiple severe thunderstorm and flood warnings active across Mississippi and Louisiana counties, with additional thunderstorm activity in Madrid, Spain. While Madrid has significa...
Infrastructure Outages in Non-BPO Regions
Multiple infrastructure disruptions reported across Iran, Iraq, and parts of India including internet shutdowns and power outages. These appear to be isolated incidents in regions ...
Multiple Infrastructure Outages Across Iran, Iraq, and India
Significant infrastructure disruptions are occurring across multiple regions including internet shutdowns in Iran amid military actions, internet outages in Iraq, and power grid fa...
Critical ScadaBR Vulnerabilities Detected Across Multiple US Metro Areas
High-severity cybersecurity vulnerabilities have been identified in ScadaBR systems across five major US metropolitan areas including Dallas-Fort Worth and Denver. ScadaBR is indus...
Power Outages Affecting Texas Operations and India BPO Hub
Texas is experiencing significant power outages affecting 51,744 customers—4.6x above normal levels—in an area with major BPO operations including Dallas-Fort Worth and Austin with...
Critical Cybersecurity Vulnerabilities Affecting ZKTeco CCTV and Universal Robots Systems
Multiple critical cybersecurity vulnerabilities have been identified affecting ZKTeco CCTV camera systems across major U.S. metros including Denver, Dallas-Fort Worth, Colorado Spr...
US-EU Tariff Escalation — July 4th Deadline Approaching
Persistent economic pressure on transatlantic BPO contracts. EU-based operations facing potential cost increases from retaliatory tariffs on services. US-based contact centers may ...
US Southeast Tornado Warnings — No BPO Impact
Tornado warnings issued for Gadsden, FL and Decatur, GA with additional visibility warnings in Poland's eastern coastal zone. These are routine severe weather alerts in regions wit...
Spain Regional Rain Warning — Girona Coast
Extreme rainfall warning issued for coastal Girona region in northeastern Spain. No known BPO or contact center operations in the affected area. Standard weather advisory with no o...
Spain/Bulgaria Weather Alerts — Limited Regional Impact
Extreme rain warnings issued for Girona, Spain, while Bulgaria faces significant flooding with emergency declarations in multiple regions including Veliko Tarnovo and Gabrovo. Evac...
Delhi Transportation Strike Disrupts Major BPO Hub
Cab and auto-rickshaw drivers in Delhi are on strike today, affecting transportation across the NCR region that hosts approximately 180,000 BPO seats. The strike could significantl...
Mexico Teachers Strike Threatens Operations 10 Days Before World Cup
Teachers in Mexico have announced an indefinite nationwide strike beginning 10 days before the World Cup, creating potential disruption to BPO operations in Mexico City's ~50,000-s...
Multi-Country Disease Outbreaks — Marburg (Ethiopia) & Nipah (Bangladesh)
New disease outbreaks have emerged with Marburg virus cases in Ethiopia and Nipah virus infections in Bangladesh, both high-mortality pathogens that could trigger travel restrictio...
Critical Vulnerabilities in Kieback & Peter Building Controllers Affecting US Operations
Critical cybersecurity vulnerabilities have been identified in Kieback & Peter DDC Building Controllers across multiple US regions including Dallas-Fort Worth, Oklahoma City, Tulsa...
Multi-Strain Avian Influenza Outbreaks — US & Italy
New avian influenza strains H5N5 and H9N2 have been reported in the United States and Italy respectively, with WHO health alerts issued. While current risk to human populations rem...
Ebola Outbreak Escalation — DRC & Uganda Border Region
WHO escalation warning for Bundibugyo Ebola variant with cross-border transmission confirmed. Contact centers with East African operations should activate pandemic BCP protocols. P...
M6.8 Earthquake Near Manila — BPO District Evacuations
Three major BPO towers in Makati CBD and Bonifacio Global City evacuated per protocol. Approximately 8,000 agents across Teleperformance, Concentrix, and TDCX facilities affected. ...
Romania Severe Flooding — Argeș County Transport Disruption
Minor transport disruption in Argeș region. No major BPO facilities directly affected but commute delays possible for staff in Pitești area. Monitoring for escalation if rainfall c...
Iran National Internet Shutdown
Iran is experiencing a nationwide internet shutdown amid military actions. Remote work operations disabled, cloud-based WFM systems inaccessible, and customer service channels cut ...
Extreme Rainfall Event - Girona Coast, Spain
Severe rainfall warnings are active for the southern coastal region of Girona, Spain, which could disrupt transportation networks and workforce mobility in this economically signif...
Texas Power Outage - 77K Customers Affected
A significant power outage is impacting 77,086 customers across Texas, representing a 2.6x increase above normal levels. This outage threatens site operations for contact centers a...
Texas Power Outage Affecting 77,000+ Customers
A significant power outage in Texas is impacting over 77,000 customers, representing a 2.6x increase above normal levels. This outage threatens site operations for contact centers ...
Marburg Virus Outbreak - Ethiopia
Marburg virus disease outbreak reported in Ethiopia with potential for significant public health response measures. Could impact workforce availability through health-related absen...
Austin Flash Flood Emergency
Flash Flood Warning issued for Austin metro area with maximum severity level 10. Potential for widespread employee absenteeism, facility access restrictions, and transportation dis...
[Des Moines] cyber 10.0 — Kieback & Peter DDC Building Controllers
OVIX cyber score reached 10.0 in des-moines. Kieback & Peter DDC Building Controllers