Compass Brief — 2026-11-13 · 06:00 UTC
Morning batch — timed for EMEA / Europe start-of-day (06:00 UTC). Global board: 6 of 12 domains active, 15 open incident(s), 8 top signal(s).
Read full →Migration Capacity Walk
Walk a service migration from today's capacity to the new plan. Enter today's baseline by country and channel, add each assumption at low, expected and high, and see the walk, the swing of each assumption, and the lower, expected and higher plan. Exports a plain-text report and the walk graphic.
Channel Launch Sizer
Sizes what opening a new assisted channel (chat, messaging, SMS) does to human workload and the no-touch rate, human-only vs with automation — with break-even thresholds, a Monte Carlo range, and the research behind every input.
POD/POA Assumptions Grid
Departure–arrival assumptions grid for a service migration: how the work behaves today (POD) vs after the move (POA), with every difference called, graded, owned and tied to the FTE it changes. Builds the register, bridge, sensitivity and one-pager.
Value Routing Model
Simulate routing strategies that assign interactions based on customer lifetime value, revenue potential, and retention risk rather than simple availability. Shows the revenue and service impact of value-differentiated routing.
Risk-Rated Capacity Planner
Attach probability to your staffing plans — see the odds of hitting SLA at each staffing level with your volume uncertainty. Replaces single-point capacity numbers with risk-rated recommendations.
Forecast Accuracy Analyzer
Overlay forecast versus actual call volume with configurable standard deviation bands to distinguish real errors from normal variance. Calculates WMIV to show the theoretical accuracy floor at your volume level.
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