Compass Brief — 2026-09-12 · 06:00 UTC
Morning batch — timed for EMEA / Europe start-of-day (06:00 UTC). Global board: 11 of 12 domains active, 0 open incident(s), 8 top signal(s).
Read full →Campaign Profit Curve
Model the diminishing returns curve for outbound campaigns to find the optimal dial depth. Shows where additional staffing hours generate profit versus where they start losing money.
Cost of Attrition Calculator
Calculate the full annual cost of agent attrition beyond replacement hiring. Itemizes recruiting, training, productivity ramp, quality dip, overtime coverage, and institutional knowledge loss.
Measure Anything
Apply calibrated estimation techniques from Douglas Hubbards Applied Information Economics. Set 90% confidence intervals, calculate Expected Value of Information, and quantify intangible workforce metrics.
Risk-Rated Capacity Planner
Attach probability to your staffing plans — see the odds of hitting SLA at each staffing level with your volume uncertainty. Replaces single-point capacity numbers with risk-rated recommendations.
Forecast Accuracy Analyzer
Overlay forecast versus actual call volume with configurable standard deviation bands to distinguish real errors from normal variance. Calculates WMIV to show the theoretical accuracy floor at your volume level.
Service Level Savings Fallacy
Interactive calculator proving that loosening SL targets yields only 3-8% staffing reduction while hidden costs typically exceed savings.
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