About WFM Labs Hub

WFM Labs Hub is a practitioner workspace for workforce management professionals. It brings together research, tools, knowledge, and community in one place — built by practitioners, for practitioners.

What you'll find here

• Wiki — A knowledge base of WFM concepts, processes, metrics, and frameworks. Collaboratively maintained and continuously refined.
• Research — Curated academic papers and industry reports with practitioner commentary explaining why they matter.
• Tools — Interactive calculators, planning utilities, and analytical tools for capacity planning, forecasting, and scheduling.
• Articles — Thought pieces and practitioner perspectives on workforce management trends and techniques.
• Compass — The Contact Center Compass newsletter archive — weekly insights on WFM trends, tools, and techniques.

Built different

This isn't another vendor platform or generic community forum. WFM Labs Hub is a purpose-built workspace where practitioners can find validated knowledge, test tools, and contribute to the field. Every asset goes through a maturity lifecycle — from draft to published to refined to mature — ensuring quality through community review.

The stack

Built with Next.js and Payload CMS. Open infrastructure for an open community.