POD/POA Assumptions Grid

Departure–arrival assumptions grid for a service migration: how the work behaves today (POD) vs after the move (POA), with every difference called, graded, owned and tied to the FTE it changes. Builds the register, bridge, sensitivity and one-pager.

A migration's staffing plan is only as good as the assumptions that carry the work from the point of departure to the point of arrival. The grid records each characteristic side by side — operating model, contacts per transaction, seasonality, channel mix, handle time, chat behaviour — calls the difference, grades it, names an owner and ties it to the number it moves.

The page builds the assumption register, the FTE bridge (the worked example runs 104 → 132 FTE), a sensitivity ranking and a printable one-pager, and exports JSON and CSV. The companion Excel workbook (template and worked example) does the same with formulas only, and example Word readout and sponsor slides show what the outputs look like.

Method: wiki page "Departure–Arrival Assumptions Grid"; Claude project pack CP-WFM-022.