[JP] infrastructure 7.0 — Internet outage detected: Japan

INCIDENT BRIEF - JAPAN INTERNET OUTAGE

A significant internet outage is currently impacting Japan as of 18:50 UTC. With severity 7/10, this disruption poses major risks to workforce operations including remote work connectivity, VoIP communications, cloud application access, and real-time workforce management systems. Japanese-based employees and any teams supporting Japan operations will experience degraded or complete loss of digital work capabilities. Customer service, technical support, and any time-sensitive deliverables for Japanese clients are at immediate risk.

IMMEDIATE WFM ACTIONS: Activate business continuity protocols for Japan operations. Redirect customer support queues away from affected Japanese centers to backup locations. Enable offline work modes where possible and prepare manual workforce tracking procedures. Contact Japanese team leads via cellular/SMS to assess local impact and staff availability. Consider shifting critical Japan-focused work to unaffected regions temporarily. Monitor restoration progress and prepare rapid workforce redeployment once connectivity resumes. Document all operational adjustments for payroll and attendance reconciliation.