[BR] infrastructure 8.0 — Internet outage detected: Brazil

SITUATIONAL AWARENESS BRIEFING

Event Status: Internet outage detected across Brazil as of 21:30 UTC on 16 May 2026. Scope currently unconfirmed—area of impact and affected infrastructure types are not yet specified. Severity 8/10 assessment suggests significant disruption. Source: IODA monitoring. Current status and recovery timeline unknown.

Operational Factors for Assessment: WFM teams with Brazil operations should consider: remote workforce connectivity for contact center, back-office, or technical operations; facility access systems reliance on internet infrastructure; communication channel degradation affecting agent-to-supervisor coordination; potential customer service impact if outbound systems are affected. Transportation and logistics functions may be affected if dependent on real-time routing systems. Assess your own operational dependencies and communication redundancies as situation develops.