Internet Outage Detected Across China — Contact-Center and Knowledge-Worker Operations at Risk

A Severity 8 sentinel signal indicates an internet outage affecting China, a market with approximately 1.2 million contact-center seats, 3 million back-office seats, and 30 million knowledge-worker seats. An internet disruption of this scale could impair voice, chat, and digital customer-operations channels, as well as remote and hybrid knowledge-worker connectivity across in-house and outsourced sites. Operations leaders should activate contingency protocols, monitor BCP thresholds, and engage vendor/site contacts immediately to assess scope and estimated restoration timelines.