Texas Power Outage: 63,500+ Customers Affected — Dallas-Fort Worth BPO Hub at Risk

A significant power outage is impacting approximately 63,584 customers across Texas, running at 2.3x the 24-hour baseline average — a clear anomalous spike rather than routine fluctuation. The Dallas-Fort Worth metro is a major BPO/contact center hub with very high seat density, meaning site-level disruptions, agent absenteeism, and work-from-home connectivity failures are credible near-term risks. WFM leaders with Texas operations should verify site power status, activate contingency staffing protocols, and monitor for expansion of the affected footprint.