Power Outages Hit Michigan and Illinois, 387,000 Customers Affected

Major power outages are affecting 118,142 customers in Michigan (2.4x above normal levels) and 269,051 customers in Illinois. While these outages represent significant infrastructure disruptions in the Midwest, they do not directly impact known BPO operational hubs which are concentrated in southern and southwestern US markets. Operations leaders should monitor for any spillover effects on remote workforce or vendor facilities in affected areas.