Texas Power Outage Affecting 54K Customers - 2.4x Above Normal

Texas is experiencing elevated power outages affecting 53,981 customers, running 2.4x above the 24-hour average of 22,283. While the outage scale is notable, there's an existing incident tracking power issues in Texas BPO operations. Operations leaders should monitor for potential impacts to Dallas-Fort Worth, Austin, and San Antonio contact center hubs totaling ~150,000 seats.