M6.9 earthquake hits Antofagasta region, Chile

A magnitude 6.9 earthquake struck Chile's Antofagasta region, causing power and water outages and disrupting mining operations in the Atacama desert. While the affected area has no known BPO operations, the significant infrastructure damage demonstrates the type of acute seismic risk that could impact Chile's urban centers where contact center operations are typically located. WFM leaders with Chilean operations should review earthquake contingency plans and verify backup site capabilities.